3,5 millions
of unified customers
Renewal
0% business impact
Flexibility
to scale
Satisfaction
of customers and employees
Challenge | Unified management
Unified management of employees, customers and their related products through a single, up-to-date, high-performance data query and highly scalable identity portal.
This implementation has had an added challenge: the renewal of the technological infrastructure to meet the performance and scalability requirements of our client, without impacting the business.
The Results | Improved internal and external customer experience
Migrate from a discontinued Oracle Directory Server corporate LDAP to an OpenDJ LDAP, with no impact to the large volume of customers and employees.
The performance and reliability of the solution has increased, updating the identity management systems, providing them with:
- High levels of availability
- Scalability
- Flexibility
Thanks to this, our client has been able to face the technological transformation of its services without functional impact during the renovation, obtaining better performance in its user management systems and being rewarded in the improvement of the customer experience both internally and externally.
About our client
Our client is a credit group with more than 5,000 employees and 3.5 million customers.
The registration and identification of clients is an essential part of the business of banks as it is a fundamental tool to prevent fraud and combat money laundering. To facilitate the management of users, this entity has carried out the technological renovation of its systems of access to Corporate Directories (LDAP) of more than 5000 employees and 3.5 million clients.